COVID Policies & Procedures

Philadelphia has officially lifted all COVID restrictions and precautions!

What this means when you visit The Parlour:

  • You are not required to call upon arrival or fill out a health waiver.

  • We are still taking temperatures to ensure all guests and staff are healthy.

  • Masks are now optional. When you arrive your stylist will still be wearing a mask and you both can talk and decide if you'd like your appointment to be maskless or masks worn. If you are someone with a health concern and would feel more comfortable with all persons in the salon to be masked please call us prior to your appointment and let us know! We will be happy to ensure we are all masked for your time in the shop. 


We want to express how important it is that you never no-show an appointment. If you are no longer able to make your appointment, we ask that you give us as much notice as possible to ensure our ability to re-book it. Our updated cancellation policy requires 48 hours to cancel all appointments. We ask that you monitor your temperature 48hrs prior to your scheduled appointment as you will not be permitted inside the salon & your card on file will be charged if you arrive with a temperature or symptoms.To ensure our cancellation policy is upheld, we require a credit card to book any appointment. Appointments cancelled within 48 hours are subject to a 50% cancellation fee. Appointments cancelled within 24 hours will be charged 100%. We thank you for supporting us by respecting our policy.  


Appointment Cancellation Policy


To protect the health of our staff:


  • Please reschedule if you are exhibiting any allergy, cold, flu, or Covid-19 symptoms. You must have at least 72 hours of no fever without the use of fever reducers.

  • Likewise, we kindly require you to reschedule if you have experienced any of these symptoms within 14 days of your upcoming appointment.

  • Please understand that if you arrive exhibiting any symptoms of illness, or have a fever of 100.4 or higher, you will be unable to be permitted inside and your card on file will be charged for your appointment.

  • To minimize our risk, kindly reschedule if you are currently caring for someone with an illness. 

  • Because of the nature of our work it is advised to not come to the salon if you are immunocompromised or at high risk.


To protect our clients:

  • All members of our staff will have their temperature taken upon arrival for their shift and be continually screened for illness.

  • Stylists will not share tools and will completely disinfect their workspace between each guest.

  • Hand washing will be practiced after every service, break, or meal and hand sanitizer will be available throughout the space. 

Our Prices Have Increased


In order to uphold the highest level of safety sadly we can no longer " double book" ourselves. It's a salon industry standard that many haircuts & color services are booked in between another guests appointment to maximize clients seen in one day and our stylist availability. We appreciate your understanding.