COVID Policies & Procedures

In preparation for opening we have been working hard to transform our procedures to ensure that the salon is safe for everyone. Things within the salon have changed in accordance with the government guidelines. To provide a safe environment for all, we have updated many of our salon procedures until further notice. We thank you in advance for your full support in these new changes. These will allow us to continue to provide services in a way that supports the health and wellbeing of our staff and all clients in our space.

Masks are mandatory and must be worn at all times inside our space.  Everyone must comply with our safety polices.

Health Waiver

Before you arrive for your scheduled appointment please submit your COVID health waiver.

Our Check In Process Is Phone Based Now

  When You Arrive:

  • Show up 15 minutes early to check in.

  • Call the salon to notify us of your arrival.

  • Please remain in your vehicle, or hang out nearby in the grass. 

  • Please wait for our text or call to let you know when it is your turn to come in.

  • Once inside, you will have your temperature taken, sanitize your hands, and complete a verbal health screening before being seen by your stylist.

  • We will have gloves available for those who would like to utilize them.

   Because of the new check in process, clients who arrive late may not be able to accommodated. We      will do our best to stay on schedule, but please allow leniency for us as we get used to our new              sanitation procedures.  Our goal is to provide a smooth transition.

                                       

To ensure we adhere to the new 50% capacity protocols we are not allowing any guests to accompany you to your appointment, including children. We understand that this will make scheduling difficult for some, but unfortunately at this time we cannot make any exceptions. We ask that everyone practice social distancing. Allow 6 feet between yourself and others to keep everyone feeling comfortable and safe. We've really missed you all but for now please no hugs, handshakes, or high-fives. All clients must have a valid credit card to book an appointment, and the card on file will be used for contactless payments. We will not be able to accept any cash for payment or gratuities. Stylists will have their Venmo listed if you would like to tip them directly.

 

Please remember:

  • Come alone.

  • Please do not bring any food or drink into the space. 

  • We are unable to provide beverages or magazines at this time.

  • Contactless greetings only, for now. 

  • Only bring what can fit in your pockets. Leave purses, bags, and bulky coats in your car or at home. 

  • Bring your own mask with “ear loops”. Tie back masks will not allow us to perform hair services. Please understand that your mask may become stained if you are receiving a hair color service.

  • You are required to wear your mask at all times. If you have a health barrier that prohibits a mask, please notify us when scheduling.

  • Make sure you’ve updated your Booker account with a valid credit card- we are cashless!

New Appointment Guidelines

                                                           

We want to express how important it is that you never no-show an appointment. If you are no longer able to make your appointment, we ask that you give us as much notice as possible to ensure our ability to re-book it. Our updated cancellation policy requires 48 hours to cancel all appointments. We ask that you monitor your temperature 48hrs prior to your scheduled appointment as you will not be permitted inside the salon & your card on file will be charged if you arrive with a temperature or symptoms.To ensure our cancellation policy is upheld, we require a credit card to book any appointment. Appointments cancelled within 48 hours are subject to a 50% cancellation fee. Appointments cancelled within 24 hours will be charged 100%. We thank you for supporting us by respecting our policy.  

Cancellations

Appointment Cancellation Policy

                          

To protect the health of our staff:

  • Please plan ahead and reschedule if you have flown within the last 14 days of your appointment. 

  • Please reschedule if you are exhibiting any allergy, cold, flu, or Covid-19 symptoms. You must have at least 72 hours of no fever without the use of fever reducers.

  • Likewise, we kindly require you to reschedule if you have experienced any of these symptoms within 14 days of your upcoming appointment.

  • Please understand that if you arrive exhibiting any symptoms of illness, or have a fever of 100.4 or higher, you will be unable to be permitted inside and your card on file will be charged for your appointment.

  • To minimize our risk, kindly reschedule if you are currently caring for someone with an illness. 

  • Because of the nature of our work it is advised to not come to the salon if you are immunocompromised or at high risk.

  • You must wear an ear loop style mask to your appointment.

 

To protect our clients:

  • All members of our staff will have their temperature taken upon arrival for their shift and be continually screened for illness.

  • Staff will wear masks at all times, and eye protection while shampooing.

  • Stylists will not share tools and will completely disinfect their workspace between each guest.

  • Each station is placed 6 feet or more apart.

  • Appointment start times have been staggered to prevent congestion

  • The waiting area has been removed

  • Hand washing will be practiced after every service, break, or meal and hand sanitizer will be available throughout the space. 

  • Linens will be laundered on the sanitize setting, and we will wear gloves to fold and store linens.

  • All areas will be cleaned and disinfected before the salon opens, in between each client and at the end of the day.

Our Prices Have Increased

                                  

In order to uphold the highest level of safety sadly we can no longer " double book" ourselves. It's a salon industry standard that many haircuts & color services are booked in between another guests appointment to maximize clients seen in one day and our stylist availability. Since we will no longer be  able to book ourselves in this way to maintain 50% occupancy this will significantly effect our income. We appreciate your understanding and support.

                                                    

Sadly, we are unable to provide bang trims, fade refreshes & kids cuts. Please see our current service menu for details.

Unavailable Services

                                                              

At this time we cannot allow walk-in sales for products. You may call or email your order request to parlourhairandskin.com for “curbside pickup “. Please allow 24 hours for your order to be confirmed, and your pick up time to be designated. Due to risk of contamination we cannot accept any returns or exchanges on any retail items, including items bought before Covid-19.  We appreciate your understanding and support. 

Purchases

 
Covid-19 Health Declaration

Your Signature

PAYMENT

All major credit cards are accepted. No checks, please.

GRATUITIES

Sorry, gratuities cannot be charged to you. Cash/Venmo only.

SHOP HOURS

tues       11- 7

weds     11- 7

thurs     11- 7

fri      11- 7

sat     10- 5

sun    11- 6

CANCELLATIONS

If an apt is cancelled less than 48hrs before your apt time, you may be charged 50% of your scheduled service. No shows / less than 24hrs may be charged up to 100% of your scheduled service. 

GIFT CARDS

Gift cards are available for any special ooccasion! 

APPOINTMENTS

During COVID all appointments must be called in to maintain contactless booking.

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